Effective Date: [22-june-2025]
At Popexa, we are committed to delivering high-quality features and value through our premium services. This Refund Policy explains when you may request a refund, how we handle payments, and what exceptions apply.
By subscribing to any paid service on Popexa, you agree to this policy.
Popexa operates under a strict no-refund policy for most digital purchases. However, under certain conditions (described below), you may qualify for a partial or full refund.
All refund decisions are at the sole discretion of Popexa.
Monthly subscriptions are non-refundable once payment is processed.
Annual subscriptions may be eligible for a partial refund if:
You request cancellation within 7 days of the initial purchase.
You haven’t used premium features extensively (e.g., no ad usage or mass postings).
❗ Refunds are not granted for:
Change of mind
Accidental purchases
Unused time after upgrade
Account bans due to policy violations
All ad campaign purchases and promoted content payments are non-refundable, unless:
The campaign failed to run due to a system error caused by Popexa
The ad was not approved and never displayed
Refunds will not be issued for performance dissatisfaction or user-generated issues (e.g., targeting errors).
Popexa is not responsible for refunds related to:
Products/services purchased via third-party users or businesses on the platform
Job board transactions or freelance agreements
Buyers and sellers are responsible for managing disputes directly.
If you believe you're eligible, contact us within 7 days of the transaction:
Email: support@popexa.com
Include:
Your account email
Transaction ID or receipt
Description of issue
Reason for requesting a refund
We typically respond within 3–5 business days.
Approved refunds may take 7–10 business days to appear in your account.
Refunds will be issued to the original payment method only.
We reserve the right to refuse refunds if we detect:
Repeated refund requests
Use of stolen payment information
Attempts to exploit refund policies
Fraudulent activity may result in permanent account suspension.
Popexa reserves the right to update or modify this Refund Policy at any time. Major changes will be announced via email or platform notification.
For billing and refund inquiries:
Popexa Billing Support
Email: support@popexa.com
Website: https://popexa.com
